Based on your feedback, we know your customers value their safety and want to know that their journeys are safe. So we've built functionality that helps your customers feel safe.
The new feature lets your customers share their journey details with friends and family. The people they choose can then follow the journey on their own laptop or smartphone to make sure the customer gets home safely.
How it works
- When your customer requests a ride and the driver accepts, they swipe up on the app screen and tap Send status. This shares their trip details with friends or family.
- When the job has been accepted and the driver is waiting, the chosen contacts receive a notification. Opening it shows the driver's first name, vehicle information and location on a map in real time.
- Customers can pre-select up to 5 contacts to receive their status from the app's settings menu, and add more contacts manually when sending.
- The trip status link can also be sent manually – via another app, by email and so on – by copying the link shown at the bottom of the app after tapping Send status.
Adding this feature helps you protect both your customers and your drivers.
Want to add journey sharing to your SMS messages too? Follow our step-by-step guide.
— Team InfoCabs