Help & support
We're here to help, 24/7
Call our manned helpdesk any time, visit the support portal, or find a quick answer below.
FAQ
Frequently asked questions
I can't log in!
Maybe you forgot your password? Request a new one by entering your email address under “Forgotten or lost your password?” and the system will send you a new one.
How do I change my password?
When logged in, go to mi.Details and click the field labelled Password.
How do you use my data?
We only ever use your data for what it is intended for. We believe in transparency – see our privacy notice for details.
Why is the app not available for my device or country?
The app is currently available for Android and iPhone in the United Kingdom only.
How much does the app cost?
Downloading and using the app is free.
I wish to delete my account
No problem – follow the instructions in our privacy notice, or contact support and we'll do it for you.